Refund policy
Return and Refund Policy
PANTH
1148 Burke Road, Balwyn North, VIC 3104, Australia
Email: help@secure-panth.com
Website: www.secure-panth.com
Last updated: September 23, 2026
This Return and Refund Policy applies to purchases made through PANTH at www.secure-panth.com.
1. Refund Request Period
Customers may contact us within 30 days after delivery to request a refund or report an issue with an order.
Requests should be submitted to:
Please include your order number, the email address associated with the order, a description of the issue, and, where reasonably necessary, supporting photographs or other relevant information.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded or restricted.
2. Eligible Refund Requests
A refund may be available where appropriate, including where:
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The customer receives an incorrect item.
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An item arrives damaged or defective.
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An item is materially different from its description.
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An order is confirmed as lost or undelivered following review.
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Applicable consumer law otherwise entitles the customer to a refund or other remedy.
Each request will be reviewed based on the circumstances of the order and applicable law.
3. Physical Returns
When PANTH approves a refund under this policy, we generally do not require the customer to physically return the product.
Where no return is required, the customer may keep or responsibly dispose of the product after receiving confirmation from our support team.
Customers should not send products to our business address unless specifically instructed to do so.
4. Order Cancellation
Customers wishing to cancel an order should contact help@secure-panth.com as soon as possible.
We will attempt to accommodate cancellation requests where fulfillment has not progressed beyond the point at which cancellation is reasonably possible.
Any mandatory cancellation or consumer rights applicable to the transaction remain unaffected.
5. Damaged, Defective, or Incorrect Products
Customers should inspect their order after delivery.
If an item is damaged, defective, incorrect, or materially different from what was ordered, contact help@secure-panth.com with the relevant order information.
6. Lost or Undelivered Orders
If an order has not been delivered within the maximum delivery timeframe stated in our Shipping Policy, customers may contact us for review.
We may review available tracking information and other relevant fulfillment records.
7. Refund Processing
Approved refunds are issued to the original payment method.
Once processed, refunds generally appear within 5 to 10 business days, depending on the customer's bank, card issuer, payment provider, and applicable processing times.
8. Fraud or Abuse
We reserve the right to review requests involving suspected fraud, abuse, duplicate claims, manipulated evidence, or other improper activity.
This does not affect mandatory consumer rights.
9. Contact
PANTH
1148 Burke Road
Balwyn North, VIC 3104
Australia
Email: help@secure-panth.com
Website: www.secure-panth.com